Customer Service Representatives Being treated like dirt for minimum wage since, well, forever.
Saturday, April 26, 2008
Here we go again!
This project was back-burnered for a while, but we're all ready to go again.
Give me your best worst stories!
rudecustomers AT gmail DOT com
1 comment:
Anonymous
said...
Hi. I work in a pharmacy (west coast) and I could fill this blog up with horrible customer storys. I will offer the latest.
A Mrs."Thompson" came into the pharmacy one evening shortly before closing to pick up her medications. She had used our automated system. Unfortunetly for her she had ZERO refills, the system automated faxes to the prescribing doctor on her behalf. So..she comes in with her daughter and their ugly little dog.
Me: Hi, how may I help you?
Customer: I'm here to pick up my prescriptions.
Me: Your last name please.
Customer: Thompson, Elizabeth
I take that name down off the rack and proceed to check her out. Customer then states "that's my daughters". I was like Oh..you said Elizabeth Thompson. She said "I'm Elizabeth F. she is Elizabeth C". I know what those letters mean now, but anyway I went back over to look for hers and came up empty. I pull up her file and guess what? Right, no refills on either prescription. So she called in for refills on two prescriptions that had no refills and thought she'd get them same day? OMG I'm laughing so maniacally in my head it's not funny.
She started to get loud and was shouting "WHAT AM I SUPPOSED TO DO, I AM GOING TO BOSTON IN THE MORNING. DO YOU HAVE A STORE IN BOSTON". Mind you she was exaggerating the word Boston. I could give two shits where you are going ok? I am from the east coast..Boston? Been there done that, I'm not impressed. I then did as I was told to do "pass the buck" then took on the daughter. As the mother lied to the pharmacist about what I said her options where, I snickered. The daughter informed me "I don't think it's very funny that you are laughing about my mother in front of me". I set sister straight with "I don't think it's funny that she is lieing about what I told her. Sign here, thank you and have a nice evening". Whatever.
Finally they leave the store with only the daughters rx. The pharmacist said that if the mother had not been "such a bitch" he would of given her some loaners. Then we both laughed.
Tonight, the son comes in for Mommy Dearest. Again there is nothing for her...hmm, got a patteren going. Someone else waited on him and let him call home. LOL, sigh...the mother told the clerk that she was going to report me for being so rude to her on that night. I am guessing her bad mouthing me was more important then her prescription. Not to mention, it shows her character. She is bad mouthing about me to a co-worker, brilliant! The clerk told me this after wards. I was and still am incredulous to this. Are you kidding me? You where a complete arrogant, ignorant, and rude customer and you're going to report me to Corporate. OMFG.
So go ahead report me. I have the pharmacist to back up my version and I now have a co-worker who will confirm the womans character as to being less than whatever the hell she thinks it is.
People like that make me hate my job, which I normally love.
1 comment:
Hi. I work in a pharmacy (west coast) and I could fill this blog up with horrible customer storys. I will offer the latest.
A Mrs."Thompson" came into the pharmacy one evening shortly before closing to pick up her medications. She had used our automated system. Unfortunetly for her she had ZERO refills, the system automated faxes to the prescribing doctor on her behalf. So..she comes in with her daughter and their ugly little dog.
Me: Hi, how may I help you?
Customer: I'm here to pick up my prescriptions.
Me: Your last name please.
Customer: Thompson, Elizabeth
I take that name down off the rack and proceed to check her out. Customer then states "that's my daughters". I was like Oh..you said Elizabeth Thompson. She said "I'm Elizabeth F. she is Elizabeth C". I know what those letters mean now, but anyway I went back over to look for hers and came up empty. I pull up her file and guess what? Right, no refills on either prescription. So she called in for refills on two prescriptions that had no refills and thought she'd get them same day? OMG I'm laughing so maniacally in my head it's not funny.
She started to get loud and was shouting "WHAT AM I SUPPOSED TO DO, I AM GOING TO BOSTON IN THE MORNING. DO YOU HAVE A STORE IN BOSTON". Mind you she was exaggerating the word Boston. I could give two shits where you are going ok? I am from the east coast..Boston? Been there done that, I'm not impressed. I then did as I was told to do "pass the buck" then took on the daughter. As the mother lied to the pharmacist about what I said her options where, I snickered. The daughter informed me "I don't think it's very funny that you are laughing about my mother in front of me". I set sister straight with "I don't think it's funny that she is lieing about what I told her. Sign here, thank you and have a nice evening". Whatever.
Finally they leave the store with only the daughters rx. The pharmacist said that if the mother had not been "such a bitch" he would of given her some loaners. Then we both laughed.
Tonight, the son comes in for Mommy Dearest. Again there is nothing for her...hmm, got a patteren going. Someone else waited on him and let him call home. LOL, sigh...the mother told the clerk that she was going to report me for being so rude to her on that night. I am guessing her bad mouthing me was more important then her prescription. Not to mention, it shows her character. She is bad mouthing about me to a co-worker, brilliant! The clerk told me this after wards. I was and still am incredulous to this. Are you kidding me? You where a complete arrogant, ignorant, and rude customer and you're going to report me to Corporate. OMFG.
So go ahead report me. I have the pharmacist to back up my version and I now have a co-worker who will confirm the womans character as to being less than whatever the hell she thinks it is.
People like that make me hate my job, which I normally love.
Thanks for letting me vent.
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