Wednesday, August 16, 2006
I've been remiss
I apologize for lack of posting - a lot has been going on in my life lately, and rude customers have been the least of my worries. But I am back (I think) and ready to accept submissions. I think I may also use this blog as a repository for some of my worst rude customer stories as well. Enjoy.
Saturday, July 08, 2006
Wanted: Your experiences as a customer service professional
As a customer service professional, I am tired of hearing about how bad customer service has become. Yes, I know that there are bad apples in every bunch, but the majority of people I have worked with in a public-serving capacity have all been very dedicated to ensuring that the customer has a good experience.
Consequently, I have a hard time believing that the fault in some of these purportedly bad customer service experiences are completely the fault of the customer service industry's bad apple employees. I'd be willing to go so far as to say that some of those bad experiences may be the direct result of the offended customer's behavior.
The customer is not always right. In fact, sometimes – just sometimes – the customer is a self-righteous jerk who treats each and every customer service representative as though they're at his beckoned call, on her personal payroll. I'm tired of it, which is the inspiration for this project. It's time for the tired, weary, overworked, severely underpaid, huddled masses of people who have been treated like the feces on the bottom of a new pair of Ferragamos (or Keds, as this phenomenon is not exclusive to wealth) to stand up and be heard.
That said, I am working on a project and would greatly appreciate it if you would send me one – or more! - of your worst customer experiences. All submissions become my property and are reproducible in any format. If you do happen to include things such as your real name or your place of business, please be sure to indicate whether you'd like to remain anonymous.
Send your stories to rudecustomers AT gmail DOT com – and thank you for your efforts, they are not unappreciated – by me, or by most of the people you help on a daily basis.
Consequently, I have a hard time believing that the fault in some of these purportedly bad customer service experiences are completely the fault of the customer service industry's bad apple employees. I'd be willing to go so far as to say that some of those bad experiences may be the direct result of the offended customer's behavior.
The customer is not always right. In fact, sometimes – just sometimes – the customer is a self-righteous jerk who treats each and every customer service representative as though they're at his beckoned call, on her personal payroll. I'm tired of it, which is the inspiration for this project. It's time for the tired, weary, overworked, severely underpaid, huddled masses of people who have been treated like the feces on the bottom of a new pair of Ferragamos (or Keds, as this phenomenon is not exclusive to wealth) to stand up and be heard.
That said, I am working on a project and would greatly appreciate it if you would send me one – or more! - of your worst customer experiences. All submissions become my property and are reproducible in any format. If you do happen to include things such as your real name or your place of business, please be sure to indicate whether you'd like to remain anonymous.
Send your stories to rudecustomers AT gmail DOT com – and thank you for your efforts, they are not unappreciated – by me, or by most of the people you help on a daily basis.
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